This course is an introduction into customer service skills and how the importance of clear communication can help when dealing with customers. It also provides an understanding of the warning and danger signs of aggression and how to resolve conflict
You can now access Driver CPC training, using our Remote training Programs. We offer you the opportunity to train whilst self isolating, with some of the best interactive courses available today.
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The course will explore natural human behaviour and its impact on social and work interactions, highlighting how our behaviour can escalate situations. Participants will identify minor adjustments and observations that can enhance the customer experience.
The importance of clear communication in customer interactions and maintaining a positive company image will be emphasised. We will examine conflict management techniques for handling difficult customers and resolving complaints objectively.
Participants will learn to recognise warning signs of aggression and understand the triggers that can escalate conflict. The course will also teach active listening techniques to de-escalate conflicts and improve resolution outcomes.
Finally, personal reflection will be included to encourage participants to consider their own behaviour and interactions with customers.
You must bring either your full valid driving licence or valid driver qualification card (DQC).
Without one of these you will not be able to attend the course.
Need more information? Call: 0333 577 1236
Please Note: Remote Delivery only, you must have access to a Laptop, PC, iPad or Mac, with a Webcam
A joining email will be sent on each morning
